Does Klarna communicate Stop Requests with customers?

Klarna will not communicate with the customer that the order has been stopped. If the affected customer has any questions as to why their order was cancelled, we suggest they reach out to Klarna Customer support by chat through our app or website to request additional verification.

Was this article helpful?

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours


8:00 AM - 5:00 PM EST



Chat with us