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Orders & refunds

Order details

  • What do the different order details mean?
  • Where can I find the orders in the Merchant portal?

Order statuses

  • What does the 'Pending' or 'Rejected' order status mean in the Merchant portal?
  • What is a 'Stop request'?
  • Does Klarna communicate stop requests with customers?
  • What do the different order statuses mean?

Expired orders

  • What happens with a customer's payment when an order expires?
  • What is the order's expiration date and how can I extend it?
  • What can I do with an expired order?
  • What does 'Expires soon' mean?

Canceled orders

  • Why is my customer's order canceled by Klarna?
  • How do I cancel an order in the Merchant portal?
  • How do I remove an order?

Refunds

  • What to do if a customer pays me directly?
  • When will a customer receive the refund?
  • How do I remove an item from the customer's order?
  • How do I register a returned order?
  • How do I refund an order?
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