If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How are fees calculated?

Fees are part of your contract, and we deduct them from the payouts you receive from us. Rarely fees can be applied to refunds (such as late return fees). You’ll find all fees summarized under Fee in your payout/settlement reports.

If you want to, you can add a more detailed description of fee types to your reports. In the Merchant portal, go to Settlement reports > Configure reports > Add new configuration and add the sections you want to see in your reports. For CSV reports, you need to include the ‘Detailed transaction type’ field. And for .pdf reports, check the ‘Include order details’ box. If you have multiple merchant IDs or channels (SFTP/Merchant portal and API), you’ll need to set the report configurations for each one.

 

Good to know: if you use an older version of Klarna, we’ll only deduct the transaction fees from the payouts. We’ll collect other fees on a separate invoice and send it to you. If you want all fees collected on a single invoice instead of deducted from the payouts, contact our Merchant support.

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