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  1. Klarna
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Payments

Statements

  • How does Klarna handle 'Sales tax' on orders?
  • Where can I get information about my payout?
  • How are fees calculated?
  • Why is there a payout report in the Merchant portal but no payouts made?

Payout schedule

  • When do I get paid for an order?
  • What is my payout schedule?
  • Why is there a payment delay in my payouts?
  • Why are my payouts suspended?

Customer payments

  • What is the customer's late fee and can I remove it?
  • What happens when a customer makes a return?
  • Why is a customer denied by Klarna?
  • How do I change the customer's billing and shipping address?
  • When should I postpone an order's invoice due date?
  • What to do if a customer pays me directly?
  • My customers' details are correct, but they still can't pay with Klarna. What's next?
  • How do I resend an invoice to a customer?
  • I need to update the Klarna information on my website's Terms and Conditions (T&C) page. What information should I add?
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Monthly financing through Klarna is issued by WebBank, member FDIC. Copyright © 2005-2022 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215. Other CA resident loans made or arranged pursuant to a California Finance Lenders Law license.

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