If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How do I disable two-factor authentication (2FA)?

You can disable two-factor authentication (2FA) in the Users section of the Merchant portal. Choose the user you would like to disable it for. Then select Two-factor authentication in the user detail view, click the toggle, and save the changes.

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