Merchant Portal
For incoming orders imply open the order and click on "Remove" at the top of the order page. For activated orders either click on "Refund" if you wish to remove the entire order or "Partial refund" should you want to only remove part of the order.
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Only Administrators are able to remove a user as follows:
1. Click on settings in the left hand menu.
2. Click on users.
3. Enter your login details again.
4. Choose the user you wish to remove and tick the box ""remove""
5. Confirm the changes by clicking ""Remove selected"" followed by ""OK""
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Orders which are not yet activated are found under "Incoming" in Klarna Online. To activate multiple orders simultaneously simply mark the orders on the list and click "Ship marked orders".
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To add a logo to the customer invoices you log into the branding app. There you will have the ability to add a picture in three places. To add a logo to the invocies, attach the desired picture in the box called "" Logo"".
Please not that if your company is based in Sweden, Norway, Finland, Germany or Austria you will have to contact our Merchant Support so we can help you add the logo to the invoices.
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Click on your username in the top right corner. Then you will be shown a list where you can choose your preferred language.
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You register a return by going to the Orders app and opening the returned order. There you can mark the order lines that you want to credit. If you have received a return on the entire order, you open the order in the same way and click on refound on the order page in order to return the entire order.
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You can see the order history by going into the Orders app in the merchant portal. Open the order that you wish to know more about. At the bottom of the order page you will see an activity log for the chosen order.
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You can easily resend the invoice to the customer by opening the order in the Orders app and click on "Resend statement".
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When you sign an agreement with Klarna, an account will be created in the Merchant portal. The email address that you entered in the agreement will be the username. You will receive a welcome email containing the username and a one time password which you will use the first time you log in.
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Go to the Users app and click on the email address that you want to remove. You will then see an alternative called "User details". Here you can switch the status from "Enabled" to "Disabled". When a user email is disabled it will no longer have the possibility to log into the Merchant Portal.
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To add a user in the Merchant Portal, your administrator needs to log into the Users app. There you click "Invite user" in the top right corner and then enter the new email address along with the desired user role. When everything is done you click on "Invite" which will trigger an activation email to be sent to the new user email.
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Go to the Orders app in the Merchant portal and open the order that you want to remove. Then click on refund to remove it.
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Go to the Orders app in the Merchant portal and open the order that you want to remove. Then click on refund to remove it.
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By loging in to the Merchant Portal and going to the Orders app you will see an overview of all the orders that have been placed in your store.
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In the Settlements app you will find reports that can be used for your bookkeeping. If you have an externat bookkeeping system, you have the possibility to transfer the reports to this system through the Settlements app.
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Log in to the Merchant Portal and go to the Orders app. When you have opened the order you tick the box next to the item that should be removed and then click on refund.
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Go to the Settings app in the Merchant Portal. There you can generate new API-credentials by clicking on "Generate new API-credentials". Remember to save the new API credentials since you will only be able to see them once.
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If you only have a part of the customers order in stock you do have the opportunity to send the order in parts. In these cases you can part capture the order by clicking on "Capture" above the goods list and then enter the amount that is supposed to be captured. When you are ready to send the rest of the order you do the same thing with the remaining amount.
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A captured order means the order has been shipped. Merchants get paid, and customers pay, for captured orders.
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When an order expires, it means that we can no longer guarantee that the order can be activated. This is because the customer might no longer be credit worthy. You can extend the time by logging in to the Orders app in the Merchant Portal and click on the Pink label called ""Expired"".
For purchases paid with card or direct transfer, the order amount will be repaid to the customer if the order expires.
If you have missed to extend the due date, we can in some cases extend the due date after the expiration date. Please contact our Merchant Support for further assistance with this.
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When an order expires, it means that we can no longer guarantee that the order can be activated. This is because the customer might no longer be credit worthy. You can extend the time by logging in to the Orders app in the Merchant Portal and click on the Pink label called ""Expired"".
For purchases paid with card or direct transfer, the order amount will be repaid to the customer if the order expires.
If you have missed to extend the due date, we can in some cases extend the due date after the expiration date. Please contact our Merchant Support for further assistance with this.
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In the Branding app you can add your logotype that will be sown on the customers invoice. You can also add an icon that will be diplayed next to your store name in the consumer app. You will also be able to add a banner that will be displayed for the customer when they access an order through our consumer app.
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In the Users app you will handle all the users that can log in to the Merchant Portal. You can also set limitations on which functions a certain user can access e.g you can make sure that your accountant can only access the Settlement files.
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In the settlement app you will find all reports for the payouts made to you. There you can configure your reports to best suit your bookkeeping by clicking the cogwheel. You can also add a new configuration or change the existing one.
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The Orders app allows you to view all orders, and their order history, cancel orders, resend customer invoices and retrieve customer contact details and change billing addresses.
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The Seller app is used for both online orders and orders placed in your physical store.
Enter the article name, product price and quantity then simply share the payment link with the customer by SMS, email or QR-code. Unlike email or SMS the QR code will pop-up on the screen in your checkout, which the customer scans with their smart phone’s QR-reader to finalize the purchase on their chosen device.
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In the Merchant portal you will find different icons called apps. Each app has different functions and information. For example, the Orders app is where you find all your orders through Klarna and the Settlements app is where you find your Klarna payout reports.
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The Settings app allows you to retrieve your API-credentials which are used to set up the connection between your store and Klarna. Additionally, you are able to edit the contact information used by Klarna should we need to contact you.
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Klarna’s Merchant Portal offers complete settlement files. Simply follow this link, log in, and download the PDF summaries or CSV breakdowns for any relevant period.
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Authorized: Order has been completed and is awaiting fulfillment by the merchant.
Expired: The order’s authorization window has passed without fulfillment. Order is closed.
Cancelled: Order has been cancelled prior to fulfillment by the merchant.
Captured: Order has been completely or partially fulfilled; customer has been billed; Klarna’s payment to the merchant is scheduled.
Refunded: Order has been completely or partially fulfilled; the merchant has credited the customer.
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Login here and select the Users tab to add new users.
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Depending on their authorization, your team members will be able to view and manage orders; view, add, or remove other users; view and download settlement files; and consult logs to troubleshoot any issues.
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Click here and provide your verified email address and password. If you’ve forgotten the password, our reset option will send a new temporary password to the email address on file.
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The Merchant Portal is a great way to access information regarding your business with Klarna. You can access information on settlements, perform order management, add users and control their access levels.
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We can help you as a merchant with all your questions.
Have you made a purchase with Klarna? Please visit our customer service page.
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Merchant Support opening hours
Mon-Fri
8:00 AM - 5:00 PM EST
Sat-Sun
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