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How do I get support in the Merchant portal?


The Help section in

lets you search for answers to your Klarna-related questions. You can look for a question or a topic of your own choice or choose from different topics and answers already offered. Related inquiries will be suggested to you on the spot, helping you answer any additional questions related to the same issue. So, save your time, and help yourself quickly and efficiently.


Our Merchant support is just one click away. The

section lets you keep track of all your support requests sent to our dedicated Merchant support teams. You can submit your request in the form, check the support status, and send replies directly from the Merchant portal. If you find an answer on your own, you can close your request.


Good to know: the Help section in the Merchant portal contains many valuable topics and questions for you to explore, so give it a go before submitting your support request.

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.