If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How do I get support in the Merchant portal?

Help

The Help section in the Merchant portal lets you search for answers to your Klarna-related questions. You can look for a question or a topic of your own choice or choose from different topics and answers already offered. Related inquiries will be suggested to you on the spot, helping you answer any additional questions related to the same issue. So, save your time, and help yourself quickly and efficiently.

Support

Our Merchant support is just one click away. The Support section lets you keep track of all your support requests sent to our dedicated Merchant support teams. You can submit your request in the form, check the support status, and send replies directly from the Merchant portal. If you find an answer on your own, you can close your request.

 

Good to know: the Help section in the Merchant portal contains many valuable topics and questions for you to explore, so give it a go before submitting your support request.

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