If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How do I refund an order?

Go to Orders in the Merchant portal. When you’ve opened the order you want to refund, first check if you captured the order. Select the items you wish to refund and click on the Refund button.

You can also click on the Refund button first and then input the amount you want to refund.

Was this article helpful?

Yes, it was helpful
No, I still need help