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My customers’ details are correct, but they still can’t pay with Klarna. What’s next?

Unfortunately, some customers fail the credit check, and they can’t complete the purchase using Klarna.

If you believe that there is something else preventing customers from completing the purchase, ask your customers to pay with the card, or instruct them to contact our Customer service – and our dedicated team will get it resolved ASAP!

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215.