If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

My customers’ details are correct, but they still can’t pay with Klarna. What’s next?

Unfortunately, some customers fail the credit check, and they can’t complete the purchase using Klarna.

If you believe that there is something else preventing customers from completing the purchase, ask your customers to pay with the card, or instruct them to contact our Customer service – and our dedicated team will get it resolved ASAP!

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