What do the different order details mean?

Curious about order details? Read on for explanations.

Klarna reference

A customer-friendly reference that’s shorter than the Klarna order ID. It’s most often used when Klarna communicates with customers and shoppers regarding their payment status.

Merchant reference

It’s the order number that you, the retailer, should assign to the order. This is how your customers and shoppers can reference the purchase they made. If supplied, it is labeled as the Order number within post-purchase communications and the Klarna app.

Shipping address

The shipping address is the Klarna-approved address where you should ship the order.

Billing address

The billing address is used by Klarna to send payment instructions to customers and shoppers.

Klarna order ID

The unique Klarna system generates order IDs used for communication between our systems and yours.

Order lines

Order lines are the goods describing what your customers and shoppers ordered. They visualize the purchase for your shoppers in email communication and the Klarna app.

Activity log

The activity log shows all the updates to the order (like when the order was captured or refunded) made by you or our Merchant support team. It is sorted by the most recent activity so that you can easily trace what has happened to the order.

Initial payment method

The initial payment method is the payment method that your customers and shoppers chose at the point of purchase. Customers can change this by contacting our Customer support or through the Klarna app. Any payment method changes will not be updated on the order page.

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