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What does the ‘Pending’ or ‘Rejected’ order status mean in the Merchant portal?

If the order status is shown as ‘Pending’, this means our Fraud department is manually reviewing the order. This process can take up to 24 hours. It would be best if you waited with fulfilling the order until the status changes to ‘Approved’. You can verify the order’s status in the Activity log (found at the order page’s bottom in

).

If the order is ‘Rejected’, then the order has been reviewed and rejected by our Fraud department. Customers with rejected orders can contact our

with any questions or concerns.

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.