If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

What is an uncaptured order?

A new order is marked as ‘uncaptured’. This means that you haven’t shipped the goods to your customer yet, so the order still needs to be fulfilled. Once you’ve sent the goods, you need to capture your order. By capturing the order, you let us know that we should trigger a payout towards you, and charge the customer for the order amount.

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