If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

When should I postpone an order’s invoice due date?

You should postpone an invoice due date when your customer will not get the order on time (such as a delay in shipping).

Also, your customer should go into the Klarna app and pause the invoice to avoid receiving a late fee. The customer can then pay for the order when the order arrives.

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