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When will a customer receive the refund?

It usually takes between 2-5 business days. A customer’s refund is processed differently depending on which payment method the customer chose when making the purchase, for example:

  • Direct payments – the amount will be refunded to the account used at the time of the purchases
  • Invoices – the amount will be refunded once the invoice is canceled if your customer has paid through the Klarna app or
  • Part payments – the amount will be deducted from the customer’s total debt, or we will contact the customer for bank details

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