If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

When will a customer receive the refund?

It usually takes between 2-5 business days. A customer’s refund is processed differently depending on which payment method the customer chose when making the purchase, for example:

  • Direct payments – the amount will be refunded to the account used at the time of the purchases
  • Invoices – the amount will be refunded once the invoice is canceled if your customer has paid through the Klarna app or klarna.com
  • Part payments – the amount will be deducted from the customer’s total debt, or we will contact the customer for bank details

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