If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

Why are my payouts suspended?

If you’ve just completed your onboarding process and your payouts’ status is shown as ‘suspended’ under Settlements in the Merchant portal, you can relax. This is the usual status displayed to all newly onboarded merchants as we ensure everything works correctly. So, give some time for the information to be updated.

Not a new merchant? Then your bank account details are most likely not valid, meaning you need to add new bank account details.

If none of these apply to you and you need more help, contact our Merchant support.

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