Why are my payouts suspended?

If you’ve just completed your onboarding process and your payouts’ status is shown as ‘suspended’ under

in the Merchant portal, you can relax. This is the usual status displayed to all newly onboarded merchants as we ensure everything works correctly. So, give some time for the information to be updated.

Not a new merchant? Then your bank account details are most likely not valid, meaning you need to add

new bank account details

If none of these apply to you and you need more help, contact our

Merchant support

Choose your language and region

Klarna is available around the world with a variable offering, choose one that suits you best.

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.