If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

Why is a customer denied by Klarna?

Not all customers will be approved to use Klarna services. If they are denied, your customers should double-check that they entered all given information correctly. Our Customer service is available 24/7 by chat through our app or website for any additional questions or concerns.

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