If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

Why is there a payout report in the Merchant portal but no payouts made?

We trigger payouts on the same day you receive the payout report in the Merchant portal. It can take 2-3 business days for payouts to be processed. After this, your payouts should land in your bank account.

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