What happens if I return my purchase?

We’ve got you covered! Returns are subject to the store’s return policy, so please check the store’s website for information on their return policy and instructions on how to make a return. If the store issues a refund, we’ll update your payments accordingly. You can check the status of your payments and refunds anytime here or in your Klarna app.

Use the “Report a return” feature in your Klarna app, or click here, to pause your statement so you don’t have to pay while your return is processed.

  • Go to My Klarna
  • Click Purchases
  • Select the purchase
  • Click More
  • Select “Report a return”
  • Click the Continue button

If you have any questions regarding the status of a return or refund eligibility, please contact the store directly.

How will my refund be processed?

If the store issues a full refund, any payments already made will be refunded to your original payment method and your remaining payments for that purchase will be canceled.

If the store issues a partial refund then it will be processed differently depending on the payment method you’ve chosen:

Financing Account

There will not be a change to your monthly payments if you receive a partial refund from the store. Your payments will remain the same and you’ll pay off the balance sooner. The refund will be reflected on your next monthly statement.

 

‘Pay in 4’ 

If you receive a partial refund for your order, the credit will be applied to the remaining balance.

In case the partial refund was more than the remaining balance, then the amount will be automatically refunded to the card used to make the payment

In case of a remaining unpaid balance, the refund will be spread evenly over the remaining payments.

Example: If you have placed an order for $200.00 and already paid the first installment after a refund of $75.00 is issued, this refund will be equally deducted from the remaining installments. Meaning that the second, third and fourth installment will be $25.00 each.

 

Good to know: Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first that the store has issued a refund and check your original payment method to ensure the refund hasn’t been processed. If 14 days have passed since the store updated your order and you are still missing your refund please contact us for further support.

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