Refunds

In the rare case that you are still being charged although you order has been cancelled it is most likely due to the store not releasing the authorization hold on your One-time card.

In most cases the store releases the pre-authorization when cancelling the order, which is then reflected on your bank account between 1 to 7 business days.

If you are still being charged or the authorization hold has not been released after a couple of days we recommend to reach out to our customer service for assistance with the confirmation on hand that your order has been cancelled.

All refunds will be issued according to the store’s policy for returns and cancellations. Once the store has registered your return or cancellation with Klarna, your refund will be processed, you can expect your refund as outlined below:

Your refund will be processed to your original form of payment. If your original form of payment is associated with a now closed bank account or credit card, please contact your financial institution regarding the refund

For Financing Account

If you paid using monthly financing, refunds will be applied to your Klarna account. To request a refund we kindly ask you to contact our Customer Service.
If you are expecting a partial refund from the merchant there will not be a change to your monthly payments. Your payments will remain the same and you’ll pay off the balance sooner. The refund will be reflected on your next monthly statement.

For ‘Pay in 30 days’

If the store provides a partial refund for your order, you’ll receive an email letting you know the updated amount due.

For ‘Pay in 4 installments’ and ‘Pay over 6 months’

If you receive a partial refund for your order, the credit will first be applied to your last scheduled payment instead of changing the amount due each payment. So your upcoming payments will continue to be collected until the remaining balance is paid off.

Good to know: If the store’s return policy does not allow refunds to the original form of payment, for example, they only allow store credit, you are still responsible for your payments to Klarna associated with that purchase.

Still waiting for your refund?

Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first that the store has updated your statement accordingly here and check if you might have already been refunded to your original payment method.
If 14 days have passed since the issue of credit and you are still missing your refund please contact us for further support.