If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How do I log in?

In the Klarna app

  • Enter the email address or phone number associated with your Klarna purchases and we’ll email or send you a login link.

On klarna.com

  • Visit klarna.com or click here
  • Choose ‘Login’ from the top right of the page, and select ‘Private login’
  • Enter the email address associated with your account
  • We’ll email you a login link

Good to know: Please note, the link in your email will expire 24 hours after being sent.


Are you not receiving the login link?

We suggest you try the steps below:

  • Confirm that you’ve entered the correct contact details
  • Check your spam folder
  • Use the most up-to-date browser version
  • Clear your cookies

Note: If you’re still experiencing issues, please contact our Customer Service.

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