If you’ve received an email, text message or a call from someone impersonating Klarna:

• Do not click on any links, download attachments, or respond to the sender.

• Do not share personal information like passwords, PINs, or account details

• Report the fraud by submitting this form

How can I tell if something is a scam or phishing attempt?

• The message urges you to take immediate action or threatens consequences, such as account deactivation

• The links lead to websites that do not match Klarna’s

• The message asks for sensitive information such as one-time passwords and payment details

To learn more, read our security tips on how to recognize scams.

I accidentally clicked on a link and shared my information. 

• Contact your bank or card issuer without delay

• Lock your account. 

• Report from the app following these instructions.

• Report fraud by contacting the police

• Change your password immediately

• Enable two factor authentication

• Block your cards in the Klarna app