Your refunds is credited to you original payment method after 14 days if you did not opt in to either enable Klarna balance refunds nor select another payment method.

Where can I find or view my refund?

Refunds are either credited to your Klarna balance or to the original payment method depending on your settings. If you have an open Klarna balance, your refunds will automatically be sent there.

If you don’t have a Klarna balance, you will have received a notification in the app, and an email, to prompt you to either activate Klarna balance or choose to be refunded to another payment method.

To check if you have enabled Klarna balance refunds:

1. Go to Payments

2. Navigate to Payment preferences

3. Tap Send to Klarna balance to toggle on/off
   

Did you return or cancel part of your order?

In this case, we will issue a partial refund:

• If the partial refund is less than the remaining balance of your order, the amount still owed will be spread evenly across the remaining payments.

• If the partial refund is greater than the remaining balance of your order, the difference will be credited to the original payment method.

Note, for partial refunds on orders placed with the One-time card Pay in 4 service, the service fee is still charged.

Still haven’t received your refund after 14 days?

Did you recently change banks or close your linked bank account? Have you canceled, temporarily frozen, blocked or changed your connected card?

If so, let us know - your refund may have bounced back to Klarna, causing the delay.

Pay over time

• If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your account. 

• If the total amount owed is less than the refund, the refund will be available as a positive balance in your Klarna account.

Good to know: Should the store’s return policy only allow refunds in the form of store credit, you are still responsible for your payments to Klarna associated with that purchase. According to the store’s T&Cs express shipping fees are not refundable.

• How do I cancel my order?

• What happens when I report a return?

• My order was cancelled, why am I still being charged?