I can’t log in, what can I do?

If you’re unable to sign in to your account for any other reason, please call our Customer Service.

I didn’t receive the login email

Try the following if you didn’t receive the email with the verification code/login link:

  • Check your spam folder

  • Verify you are signing in with the same email address you used to place the order

  • Try entering another email address you might have used

  • Use your phone number to log in with the verification code instead

The login link isn’t working

If you received the email but the login link is not working, try the following:

  • Update the Klarna app to the latest version

  • Click the login link on the same device from which you intend to log in to the app

  • Use your phone number to log in with the verification code instead

I didn’t receive the verification code

If you didn’t receive the text with the verification code, try the following:

  • Check you entered the correct phone number

  • Try adding the country code to your phone number

  • Switch flight mode on and off then resend code

I forgot my PIN code

  1. Log in with your email instead

  2. Go to

  3. Scroll down and select Face ID/Touch ID & PIN

  4. Toggle PIN off and then back on

  5. Complete the setup steps to sign in with your new PIN code

Still need help? Contact us

We’re available 24/7.

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.