Why was the One-time card purchase declined?

The decline reason is displayed in a pop-up message, which appears at checkout, if the One-time card service is denied.

Follow the instructions in the pop-up message before attempting to make another purchase.

We understand it can be frustrating if you experience that our One-time card service is not available, especially having been approved in the past.

Was the One-time card service declined in the store’s checkout?

Visit the store’s website for more information regarding their restrictions.

While Klarna does not monitor every store searchable in the Klarna app, we generally decline transactions that don’t promote financial wellness or best meet our regulatory, ethical, and risk standards:

  • Bill or rent payments

  • Gift card providers

  • Governmental agencies

  • Medical care

  • Online gaming or gambling

  • Rideshare services

  • Subscription services

  • Drugs or alcohol

  • NFTs

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.