As soon as you’ve reported your return your payments are paused. This allows time for the return to be registered by the store and your invoice to be updated accordingly.
You will receive an email with updated payment information or check the app for up-to-date payment details. If there is any issue with your return, contact the store directly.
If you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated by the store.
Save the tracking information
If after 21 days your return is not registered correctly by the store, let us know. We can always support you if you've provided the required returns information.
Follow the prompts to enter the tracking details and the date you made the return.
Goods ordered online returned to the physical store
If you've returned items purchased online to a physical store, be sure to retain your proof of return until the return is registered. The store may issue your refund directly outside of Klarna's payment system, if this happens, you remain responsible for settling payment with Klarna.
Check the app for updates
Enable app notifications to ensure you don't miss updates about your reported return.
Keep copies of your correspondence or proof of your attempts to contact the store.
Good to know: if you receive store credit, for example a gift card, your payments to Klarna are still due.