Our promise.

We’re committed to doing right by our customers at every stage of their shopping experience.

Transparency.

What you see is what you get.

  • No interest when you Pay in 4. When financing a purchase, you’ll always know the total cost before you buy. No surprises, we promise.
  • We are transparent about who we are. You deserve all the information about our products and services. Read our full T&C’s here.
  • We promote responsible shopping. We constantly review our messaging & practices to ensure we are always using responsible spending language. We produce guidelines for it, and work closely with all of our merchant partners to ensure they follow the same standards. If we see something that’s wrong, we’ll fix it immediately.

Safety.

We’ve got you covered.

  • We’ll only lend to you if we believe you can afford to make the payment. We conduct eligibility checks on each and every transaction and constantly assess our lending criteria. We don’t ever want you to be in the position where you are worried about making payments.
  • If you need help, we’re here. Check out our policy to get help if you need it, and get in touch with our expert team to find the best plan tailored to you.
  • We’re in your corner. We protect against fraud and safeguard your personal information. Check out our fraud liability protection policy to find help if you need it, or to get in touch with our dedicated team.

Dedication.

We’ll stand by you.

  • Klarna will always put our customers first. One of our founding principles is being obsessed with the customer, and we never want you to doubt that. If you see something you think we need to do or could do better, get in touch here.
  • We uphold high operating standards. We believe that consumers deserve the most comprehensive protections no matter the provider or product they choose, and as an industry leader will always support initiatives and regulation we believe will meaningfully secure the best consumer outcomes across the entire sector.