If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

What to do if a customer pays me directly?

If the order hasn’t been captured yet, go ahead and cancel the order. If the order has been captured, then you can refund the order.

You can also return the money directly to your customers so that they can pay via Klarna.

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