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If you have any questions, don’t be afraid to contact us and we’ll help you.

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What is your question about?

This is the eight digit alphanumeric code that can be found in the payment instructions email or letter we sent to you.

For enquiries concerning payment or refunds, we would kindly ask you to provide us with a print screen or photo of your bank statement, showing the payment in question. The following information needs to be displayed clearly:

Bank account holder.
Account number to where you transferred the payment.
Amount transferred.
Transaction date.
Reference number used.

Please note, that as a payment provider, Klarna can only assist with payment related queries. Should you have any questions regarding the goods (e.g. delivery, returns etc.) please contact the e-store you purchased from directly, to ensure you get the quickest and best support experience.

First name

Last name

E-mail address

Store of Purchase

Phone number

Statement number

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To: customers@klarna.co.uk

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