We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

When will the authorization hold be released?

The pending hold on your card is released when the first payment is charged. Depending on your bank it can take 5 to 7 business days for this to be reflected in your bank account.

Good to know:

  • The amount of the authorization hold is restricted from use until the first payment has been charged.
  • Sometimes the pending charge isn’t released at the same speed as the actual charge is processed, appearing as if you were charged twice.

The authorization hold has not been released

Contact your bank or card issuer directly if after 7 business days the pending hold has not expired or been released, or if you have questions about their process.

My order was canceled

If your order or One-time card is canceled the authorization hold will expire within 24 hours.

If the status of your canceled order isn’t updated in the app chat with our Customer Service, with your cancellation confirmation to hand.

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One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215.