Merchant support
Quickly find answers to your questions about Klarna’s products, getting started, and selling with Klarna. Need additional help? Our expert team is here to assist you.
Frequently asked questions
- Where do I find my contract?
- Why did I receive an email regarding the company’s majority owners?
- Can I change the details in my Klarna application?
- How do I cancel my Klarna application?
- Is there a binding period for my contract?
- How do I add new or additional products?
- What is required to work with Klarna?
- When do I need to transfer my contract?
- Do partners have a contact person?
- What platforms do you work with?
- How do I integrate my Wix site with Klarna?
- How do I add the Klarna API credentials to my BigCommerce store?
- How do I integrate my Shopify store with Klarna?
- How do I integrate my BigCommerce store with Klarna?
- How do I integrate my WooCommerce store with Klarna?
- How do I troubleshoot Shopify errors?
- Why did we receive an email from the customer that wasn’t sent from their private email address?
- What do we do when we receive a customer email sent from the Klarna app?
- What are my merchant responsibilities in case of a dispute?
- What are merchant reversals?
- What is a dispute and how does Klarna help solve it?
- The loading time seems to be slow, is that normal?
- Why is On-site messaging not showing on my page?
- Does On-site messaging support mini-cart or pop-cart pages?
- Can I customize on-site messages?
- What is On-site messaging (OSM) and how do I activate it?
- I’ve customized my messages but I still see the old design on my site. What should I do?
- Is the landing page a dynamic or static page?
- Does Klarna display different ads for returning customers?
Contact Merchant support
Do you want to start selling with Klarna? Get started right away!
Already a Klarna merchant?
✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.
✓ Chat with Merchant support for expert help.
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