Customer service
Get immediate support
24/7 help in any language
Chat with us or request a callback
How it works
Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service rep or call us.
Instant 24/7 support
Our AI assistant speaks any language of your choice and solves over 300,000 customer issues every week.
Chat with us
You can request a customer service representative anytime. We are available 24/7 to support you via live chat.
Call us
Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.
Frequently asked questions
- Where can I find my payment plan?
- Why was the first installment of my payment plan higher?
- Why did Klarna charge me twice?
- Why do I see two orders in the app when I only placed one?
- I have a payment due, but get an error message when I try to pay, what can I do?
- If the store only confirms part of my order will my payment plan be adjusted?
- Why was I charged a late fee?
- Why is my debt in collection?
- How do I return my order?
- How do I return an order purchased with a gift card?
- How long does it take for my return to be registered?
- What happens when I report a return?
- Why did I receive a reminder after returning my order?
- Can I change my return after it’s been reported?
- My return hasn’t been registered, what should I do?
- What’s the status of the investigation of my return?
- Why was the investigation of my return closed, even though my return hasn’t been registered yet?
- What happens after I‘ve reported my problem?
- What should I do if the store doesn’t respond?
- How long does it take for my problem to be solved?
- What’s the status of the investigation into my problem?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- Who can use Klarna?
- Where can I use Klarna?
- Can I use Klarna to purchase gift cards?
- Can I use Klarna to pay for subscriptions and on-demand services?
- How much am I eligible to spend?
- Can I pay in-store using Klarna?
- How can I avoid late fees?
- Does Klarna charge an annual fee?
- Why can’t I make a payment to Klarna whilst travelling abroad?
- How can I make a formal complaint to Klarna?
- How do I inform Klarna about a bankruptcy, a trusteeship or someone's death?
- How do I apply for a Klarna Credit Card?
- When will my Klarna Credit Card be delivered?
- How do I pay for my Klarna Credit Card purchases?
- When will I receive my Klarna Credit Card refund?
- How do I block or cancel my Klarna Credit Card?
- Why was I denied a Klarna Credit Card?
- Why was my Klarna Credit Card purchase declined?
- How do I use my Klarna balance?
- I can't open a Klarna balance, what can I do?
- How can I add money into my Klarna balance?
- When will I receive my refunds in my Klarna balance?
- How can I earn store cashback?
- How can I withdraw funds from my Klarna balance?
- How is Klarna balance interest calculated? (Member or Plus Plans only)
- How do I close my Klarna balance?
- Where can I find my Klarna balance statements?
More ways we can help
Privacy policy
Learn how we handle your data and keep your personal information safe.
Security at Klarna
Learn how we help you shop securely by protecting your money and data.
Buyer protection
Shop with confidence knowing Klarna has your back in case of issues.
Solve your problems with the Klarna app
Track your delivery, handle returns and manage your payments in the Klarna app. Get 24/7 help in our chat, come and go, you’ll never miss a message.
Download the app
Get support anytime, anywhere
Sign in for instant assistance from our AI or a live agent. Need a callback? We've got you covered.